Update: Microsoft released the following statement to IGN regarding the issues some users are currently experiencing with their launch consoles:
"The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."
Other sites like Kotaku are stating that they have received hundreds of emails stating the issue is a growing number. The total number of effected users has not been released yet.
Original story: A handful of Xbox One early adopters have reported some serious issues preventing them from enjoying their next-gen experiences and Microsoft doesn't seem to have a remedy prepared.
Grinding noises, black screens, and error codes are popping up for consumer and gaming sites alike are reporting issues which has prompted Microsoft to respond. When asked for a comment by Kotaku, Microsoft released the following statement:
We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.
There are many avenues available for customers to get in touch with us including:
- Talking to a live customer support person that can call you back if you don't want to wait
- Xbox.com for support pages and forums
- On Twitter with @XboxSupport
- There are also Help and diagnostics on the console by saying "Xbox Help"
This is what people are talking about as shown by user Vince Hall via YouTube:
Then this power issue happened to a friend of his:
Are you experiencing any of these issues? What about new ones?