Some Early PS4's Aren't Working Properly

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Update 2 (11/18): PlayStation has released a troubleshooting guide for those that had issues if they would like to fix it themselves. It doesn't seem too complicated considering how easy it is to pull it apart if needed. 


Update: In a report by GameInformer, the initial press release by the Sony representative had a typo. They have since corrected the .04% units with reported failures to .4%. According to Sony, this was a typo and has since been corrected.

Original Story:

Hardware launches can often provide problems on minor levels, but a handful of early adopters of Sony's new baby are reporting their units are not working at all. 

From Kotaku, to IGN, to Taco Bell winners; there is no denying that there have been some issues with the video output not sending signal to the TV. According to IGN in regards to their faulty unit, they "had tried a wide variety of methods to correct the issue: new HDMI cables, new inputs, new TV, putting a disc into the system, connecting it to and from the Internet, and, of course, holding down the power button during boot-up for seven seconds to try to reset things."

Although Sony has seemed to be rather responsive in the matter, users getting replacement units will not be able to receive those by launch at this time which is very disappointing to say the least. Reddit user Argon called Sony about his prize and after 3 calls that ended with a no, dropped call, and a no, Sony responded with sending him a pre-labeled empty box to send his prize unit back. For those who haven't done this before (I have), this process can take anywhere between a couple of days to 2 weeks. In my particular situation with my PS3 unit, it took approximately 6 business days.

Sony President of Worldwide Studios, Shuhei Yoshida, took to Twitter to reassure customers that Sony is currently looking into the issue.

Shortly after Shuhei visited Twitter, a Sony PR representative issued this statement to IGN:

"A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.

There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .04% of shipped units to date, which is within our expectations for a new product introduction."

One thing to keep in mind regarding that statement is that .04% of shipped units to date only relates to shipped units so far as the console does not actually launch until the 15th. That number may be completely inaccurate considering out of millions of preorders, only a select few have actually received them. 

Is this worrisome or is this to be expected? I will update this as I receive more information.